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Mobile Upload Stuck?

Look over the list below to help determine what might be holding up your mobile image upload.


 

WARNING: If you wish to uninstall and reinstall the Scanifly Mobile app in order to free up space, any images/projects that are currently in uploading will be lost. Please contact a Scanifly rep at hello@scanifly.com, our live chat support, or the number above before taking this action. 

  1. Does your uploading device meet our requirements?
  2. Do you have the latest version of the Scanifly Mobile App?
  3. What is your upload speed? Run an upload speed test here: fast.com.
    • 20 Mbps upload → 150 12MP Photos in ~20 Minutes.
    • 100 Mbps Upload → 150 12MP Photos in ~5 Minutes.
    • If your upload speed is very slow due to low/no service, we highly recommend waiting until you are back in a good service area before uploading your drone images/submitting your checklist.
  4. Do you have sufficient RAM (memory)? Close any other non-essential apps in order to free up bandwidth and prioritize your upload.
    1. Apple Support Article on how you can do this.
  5. Do you have enough free storage space? 
    • iPhone settings > General > iPhone Storage. Apple Support Article with images.

    • Keep at least 5GB of free storage for mobile uploads, as Apple reserves storage for their own uses, resulting in less free space than shown in settings.
    • Delete and reinstall any oversized apps that sometimes cache images

  6. Make sure the app is left running and the device does not fall asleep.
  7. If you make all possible changes and are still experiencing a stuck upload, please reach out to our support team by texting "START" to
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If your upload gets to all but one or two images being uploaded and then stops, please reach out right away so we can confirm if the images made it to processing. If they have, then we will direct you to swipe left on the project in your Uploads Manager and remove it from your uploads. You may want to restart your app after that as well.