Mobile Upload Stuck?

Look over the list below to help determine what might be holding up your mobile image upload.

WARNING: If you wish to uninstall and reinstall the Scanifly Mobile app in order to free up space, any images/projects that are currently in uploading will be lost. Please contact a Scanifly rep at hello@scanifly.com, our live chat support, or the number above before taking this action.

Does your uploading device meet our requirements?
- iPhone 11 or newer, must support latest iOS, unlimited data plan, LTE/5G with ≥ 3 bars of service
- Please see our Mobile Upload Device requirements page for more info.
Do you have the latest version of the Scanifly Mobile App?
- Check the app store for updates here!
What is your upload speed? Run an upload speed test here: fast.com.
- 20 Mbps upload → 150 12MP Photos in ~20 Minutes.
- 100 Mbps Upload → 150 12MP Photos in ~5 Minutes.
- If your upload speed is very slow due to low/no service, we highly recommend waiting until you are back in a good service area before uploading your drone images/submitting your checklist.
Do you have sufficient RAM (memory)? Close any other non-essential apps in order to free up bandwidth and prioritize your upload.
1. Apple Support Article on how you can do this.
Do you have enough free storage space?
- iPhone settings > General > iPhone Storage. Apple Support Article with images.
- Keep at least 5GB of free storage for mobile uploads, as Apple reserves storage for their own uses, resulting in less free space than shown in settings.
- Delete and reinstall any oversized apps that sometimes cache images
Make sure the app is left running and the device does not fall asleep.
If you make all possible changes and are still experiencing a stuck upload, please reach out to our support team by texting "START" to
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