Look over the list below to help determine what might be holding up your mobile drone image upload.
- Does your uploading device meet our requirements?
- iPhone 11 or newer, must support latest iOS, unlimited data plan, LTE/5G with ≥ 3 bars of service
- Please see our Mobile Upload Device requirements page for more info.
- Do you have the latest version of the Scanifly Mobile App?
- What is your upload speed? Run an upload speed test here: fast.com.
- 20 Mbps upload → 150 12MP Photos in ~20 Minutes.
- 100 Mbps Upload → 150 12MP Photos in ~5 Minutes.
- Do you have sufficient RAM (memory)? Close any other non-essential apps in order to free up bandwidth for your upload.
- Do you have enough free storage space?
- iPhone settings > General > iPhone Storage. Apple Support Article with images.
- Keep at least 5GB of free storage for mobile uploads, as Apple reserves storage for their own uses, resulting in less free space than shown in settings.
- Delete and reinstall any oversized apps that sometimes cache images
- iPhone settings > General > iPhone Storage. Apple Support Article with images.
- Make sure the app is left running and the device does not fall asleep
- If you make all possible changes and are still experiencing a stuck upload, please reach out to our support team by texting "START" to
WARNING: If you wish to uninstall and reinstall the Scanifly Mobile app in order to free up space, any images/projects that are currently in uploading will be lost. Please contact a Scanifly rep at hello@scanifly.com, our live chat support, or the number above before taking this action.