---
title: Model isn't loading or is slow?
description: Walking through the steps below typically helps resolve the issue.
---

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# Model isn't loading or is slow?

## Walking through the steps below typically helps resolve the issue.

1. Are you the owner/person who created the project? 
     1. If yes, continue to step 2.
     2. If no, did the owner/person who created the project recently have their account removed from Scanifly? 
            1. If yes, then we will need to reassign the project to a new owner. Please let us know who the project should be reassign to.
            2. If no, continue to step 2.
2. Do a hard refresh (command + shift + R) to clear your web browser's cache. 
     1. Browser's cache files to help websites load faster. In some cases, these cached files don't represent the most up-to-date information and therefore do not reflect the correct information, which can cause loading issues.
3. Make sure your Google Chrome browser does not need to be updated - [here is how to do so](https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop). 
     1. If you're not using Google Chrome, we recommend that you switch over to it. Scanifly was built to work best with Google Chrome.
4. Log out and log back in.
5. Conduct a [speed test](https://www.speedtest.net/) to ensure you have enough bandwidth. If you're using wifi, please try hardwiring or eliminating other devices consuming bandwidth. 
     1. Minimum\*: 60Mbps download, 30Mbps upload 
            1. Lower speeds will work, but they will contribute to slowness.
     2. Recommend: \>100Mbps download, \>100Mbps upload
     3. If uploading images seems slow, you can calculate the time it will take to load the images based on your  bandwidth using [this calculator](https://calculatorbay.com/upload-time-calculator/).
6. Restart your computer
7. Ensure that your computer meets our [system requirements](https://help.scanifly.com/system-requirements?hsLang=en). If it doesn't, then it may be time for an upgrade.

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