What should I do if my model isn't loading or is being slow?

Walking through the steps below typically helps resolve the issue.

  1. Are you the owner/person who created the project?
    1. If yes, continue to step 2.
    2. If no, did the owner/person who created the project recently have their account removed from Scanifly?
      1. If yes, then we will need to reassign the project to a new owner. Please let us know who the project should be reassign to.
      2. If no, continue to step 2.
  2. Do a hard refresh (command + shift + R) to clear your web browser's cache.
    1. Browser's cache files to help websites load faster. In some cases, these cached files don't represent the most up-to-date information and therefore do not reflect the correct information, which can cause loading issues.
  3. Make sure your Google Chrome browser does not need to be updated - here is how to do so.
    1. If you're not using Google Chrome, we recommend that you switch over to it. Scanifly was built to work best with Google Chrome.
  4. Log out and log back in.
  5. Conduct a speed test to ensure you have enough bandwidth. If you're using wifi, please try hardwiring or eliminating other devices consuming bandwidth.
    1. Minimum*: 60Mbps download, 30Mbps upload
      1. Lower speeds will work, but they will contribute to slowness.
    2. Recommend: >100Mbps download, >100Mbps upload
    3. If uploading images seems slow, you can calculate the time it will take to load the images based on your  bandwidth using this calculator.
  6. Restart your computer
  7. Ensure that your computer meets our system requirements. If it doesn't, then it may be time for an upgrade.