Is My Project Stuck in Processing?

Processing Overview

Typically, Scanifly projects take less than an hour to process. Commercial or Utility sized projects can take longer due to the increased size of the dataset.

One of the most common contributors to a longer processing time is incorporating images from our Do not upload these photos to Scanifly list. If you can eliminate these images ahead of time, that will be less work our systems have to do.

I believe my project is stuck in processing. What should I do?

If your project has been processing for over 6 hours, please reach out to our support chat feature for immediate support between 9AM-9PM EST Monday-Friday. We will get back to you ASAP if you reach out outside of these hours.