Why Won't my Project Save?

Project saving issues unfortunately cannot usually be resolved without losing some amount of work, since there is something wrong with the session you are working in from the start.

 

In order to minimize the amount of lost work, we recommend clearing your browser cache once every couple weeks in order to remove old data that could interfere with your work. You can do this by following these steps.

 

1. Clear your Chrome cache (settings > privacy and security > clear browsing data)

2. While in settings, check for Google Chrome updates(settings > about chrome)

3. Log out and log back in to Scanifly.

 

In addition to upkeeping your browser health with the steps shown above, we recommend saving your work every 15 minutes or so to make sure you never go too long without having your work saved.

 

If you have followed all of the steps outlined here but are still unable to save, please reach out to our chat support ASAP